Refund policy

Return Policy
What items are returnable?
• Within 14 days of receipt of your shipment.
• In original condition.
• Unwashed and Unworn.
• In the original packaging.
• Tags must be attached to apparel and returned in protective plastic bag.

Can I get my money back?
We want you to be 100% satisfied. If you aren't in love with your items for any reason it's totally up to you if you receive a refund or store credit. 

 

***PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE. 

What items cannot be returned?
• Free gifts or promotional items.
• Worn items.
• Items with scents, deodorant, and signs of wear.
• Shipping fees are non-refundable.

 

Are there any charges for return?

Return shipping postage is the sole responsibility of the customer.  

 

When returning items please be sure to keep tracking number provided during shipping from the mail carrier of your choice; as the carrier can experience issues with package delivery due to reasons including but not limited to: being lost in transit or being delivered to incorrect address. 

Refunds will be issued in the same form of original payments type, excluding shipping and handling costs which are non refundable. 
If you receive the wrong item or a faulty product we will cover the return cost.

 

How soon will I get my store credit or refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund or store credit.
Once the return is received please allow up to 7 business days for your refund or store credit to be issued.

Still have questions?
Email us at info@trendyjade.com with your full name, order number and we will get back to you within 24 hours.